Without a doubt, we are living in uncertain times amidst this global pandemic. One thing we can be certain of is that we are all in this together and that our planet will be a very different place when we do make to the other side. I am grateful for all the continued kindness, support and patience I have been offered by so many of you whilst trying to keep my small business going at this stressful time.
If you have booked with me, I want you to know that first and foremost I will follow the guidance given out by the Government, if I cannot run any of my days because of this I try where possible to offer you an alternative date, move your booking to next year or issue you with a refund.
The mountain lakes, rivers and the sea will be there for another day.
Stay safe, stay at home.
BOOKING TERMS & CONDITIONS
Vivienne Rickman recognises that mountain walking and swimming are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own involvement. By booking a day/event you are aware and accept these risks and will be responsible for your own actions and involvement. Vivienne Rickman will help you to manage these, but can never completely remove them.
CONDITIONS OF BOOKING
This is a small business and whilst every effort is made to be as flexible as possible when your circumstances change, it still needs to be a viable business and therefore VR will need to adhere to these terms and conditions. These conditions also apply to each individual when booking as a group. It is advised that you take out your own personal accident/cancellation insurance.
INSURANCE AND LOSS
Vivienne Rickman(VR) days/events do not include any personal accident, cancellation, third-party liability or personal insurance. VR recommends that you take out your own policy to cover all cancellation, expenses, and medical emergencies as well as equipment loss or theft. VR will accept no responsibility whatsoever in respect of loss or damage to personal property.
For group bookings, each individual must complete a booking form.
Only on receipt of a completed booking form and full payment will a place be guaranteed.
CANCELLATION BY VR
Whilst every attempt is made to ensure that advertised days/event actually run, VR will notify the client of cancellation as soon a possible where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the activity.
In the unlikely event that VR has to cancel your day/event, you will be offered either a full refund or another date.
VR will not be liable for any travel or accommodation-related expenses.
CANCELLATION BY THE CLIENT
Cancellation by the client must be in writing.
Once notified of the cancellation in writing, VR will try to resell the day/event place(s). In the event that VR is able to resell the course place prior to the commencement date, the client will receive a full refund minus any deposit.
In the event that VR is unable to resell the day/event place(s) prior to the course commencement date the client will be charged the following cancellation fees:
For all Wild Swim Sessions (except #SwimSnowdonia - Explorer Week)
Where notice is 42 days or less, no refund will be given.
If notice is 42 days or more, VR will refund your payment in full.
For #SwimSnowdonia- Explorer week
Where notice is 90 days or less, no refund will be given.
If notice is 90 days or more, VR will refund your payment minus the non-refundable deposit (£150).
Refunds will only be made after the commencement date of the course.